These Terms and Conditions, along with any referenced documents, outline the terms of use for the website www.elements.org.uk (“Our Site”), including our appointment and clinic policies. Please read these Terms and Conditions carefully.
By using Our Site and booking systems, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must stop using Our Site and booking systems immediately.
Our Site is operated by Elements Medical Ltd, 81 Thorne Road, Doncaster, DN1 2ES
A £50 Booking / Consultation Fee is required for ALL bookings. This fee is redeemable against the total cost of any treatment.
Please note that in the event of a cancellation, failure to attend an appointment or breach of these Terms and Conditions, the following conditions apply:
To change or cancel your appointment, please call Elements Medical Ltd on 01302 34 34 32. In the event where you do not get to speak to us, please leave us a voicemail message so that we can pick it up when we are available, you can also try our social platforms to message us. Both these methods will show us the date and time stamp so we can apply the cancellation policy if necessary
We advise that every patient visiting our clinic books in for a FREE skin consultation, during this appointment, we can discuss your concerns, treatments and together decide on a treatment plan suited best to your and your skin
In the event you arrive for a treatment where we haven’t consulted you and you are not suitable the cancellation policy will be enforced.
Botox reviews are available 14-21 days post-treatment with no charge. Should you go over this time at our discretion will incur a £20 charge. No top ups allowed after 6 weeks. Dermal filler reviews are available 2-6 weeks post-treatment and may incur charges for additional treatments.
Treatment Results will vary from person to person. There are no guaranteed treatment results. Treatment results and managing expectations will be discussed during your treatment and consultation
Phone: 01302 34 34 32
Email: info@elements.org.uk
Website: www.elements.org.uk
Complaints Contact information
Phone: 01302 34 34 32
Email: info@elements.org.uk
Any verbal or written complaint, including those submitted electronically, will be referred to our complaints manager at the earliest opportunity. If the complaints manager is unavailable, a member of the senior management team will handle the complaint. Our process includes the following steps:
Customers may express dissatisfaction with our products and services. We will determine whether the complaint relates to the information provided, the firm, or the service and installation. If unclear, we will proceed with our own investigation without delay. The complaints manager will review the matter and coordinate with the firm for their investigation. The firm will provide a written explanation and any supporting information, which may include photos, checklists, or remedial satisfaction notes.
Access is free of charge and provided “as is.” We may alter, suspend, or discontinue Our Site at any time without notice and are not liable for any unavailability.
Content on Our Site is protected by intellectual property laws and belongs to us or our licensors. For personal use, you may access, view, print, and save pages from Our Site. Commercial use requires a license from us.
You may link to Our Site if done fairly and legally, without suggesting any endorsement or approval where none exists. Do not use logos or trademarks without permission.
Links to third-party sites on Our Site are for information only and do not imply endorsement. We are not responsible for third-party content.
We are not responsible for any advertising on Our Site, including errors, inaccuracies, or omissions.
You may use Our System to contact us, provided communications are lawful, non-offensive, and do not infringe on others’ rights. We may monitor communications made through Our System.
Our Site provides general information and is not a substitute for professional advice. We make no guarantees that our site will meet your requirements or be secure. We strive for accuracy but do not guarantee completeness or up-to-date content.
We are not liable for any loss or damage arising from the use of Our Site. This includes business losses for business users and virus or malware damage. We are not liable for disruptions due to external causes.
We ensure Our Site is secure and free from viruses and malware. You are responsible for your own internet security. Any breaches will be reported to authorities.
You must use Our Site lawfully. We reserve the right to suspend or terminate access for breaches, including legal proceedings and reporting to authorities.
We value your privacy and only collect personal data in line with legal obligations. Your acceptance of our Privacy Policy occurs upon first use of Our Site. We collect personal data for account management, communication, and marketing with consent.
We may share data if legally required or with third parties for business purposes, ensuring data is handled securely.
For questions about Our Site or Privacy Policy, email us info@elements.org.uk
We may update our Privacy Policy and will post changes on Our Site. Continued use of Our Site indicates acceptance of these changes.
We comply with the Data Protection Act 1998 and GDPR, ensuring your personal information is used responsibly.
We may send important notices via email but will not send marketing emails without consent.
We may update these Terms and Conditions. Check this page regularly for updates.
These Terms and Conditions are governed by English law. Disputes will be subject to the jurisdiction of English courts, or as determined by your residency if you are a consumer.
