The designated Complaints Officer at Elements Medical is Emma Cheyne
This policy contains all the information and forms that you will need to make a formal complaint. A formal complaint is one that you wish to be handled officially.
Complaints that can be resolved informally by talking with a staff member, or the Clinic Manager may not need to be entered into the complaints process.
This information should tell you whether you need to make a formal complaint
You can make your complaint in a number of ways
