Complaints Policy
Cancellation Policy
Where every appointment, purchase and qualifying interaction becomes a reward.
Cancellation Policy
Where every appointment, purchase and qualifying interaction becomes a reward
Elements Medical · Doncaster · Booking Information
Elements Medical Cancellation Policy
Our 48-hour cancellation policy exists to protect appointment availability for every patient — including you.
We understand that plans change. Life is unpredictable and sometimes an appointment that was firmly in the diary needs to move. Our cancellation policy is not designed to penalise patients for genuine circumstances — it is designed to ensure that appointment slots are managed fairly for everyone, and that our practitioners’ time is used as effectively as possible. We ask for 48 hours’ notice to cancel or reschedule without charge. If you need to make a change, please contact us as soon as you can.
When a short-notice cancellation occurs, the appointment slot very rarely fills in time. That represents lost time for our practitioners and a lost opportunity for another patient who may have been waiting for exactly that slot. The £50 booking fee retained in these circumstances reflects that real cost — not a penalty applied arbitrarily.
Booking Fee
A booking fee of £50 is required to secure every appointment at Elements Medical. This is taken as a refundable deposit at the time of booking. It is not payment for any treatment or service at this stage.
When you attend your appointment, the £50 booking fee is either refunded to you or applied directly towards the cost of your treatment — whichever you prefer. In straightforward terms: if you attend, the booking fee costs you nothing.
Cancellation and Rescheduling
More than 48 hours’ notice
If you cancel or reschedule your appointment with more than 48 hours’ notice before your scheduled appointment time, your £50 booking fee will be refunded in full. There is no charge.
Less than 48 hours’ notice
If you cancel or reschedule within 48 hours of your appointment time, your £50 booking fee will be retained as a late cancellation charge. This applies regardless of the reason for cancellation.
No-shows
If you do not attend your appointment without contacting us, your £50 booking fee will be retained as a no-show charge.
Cancellation Policy at a Glance
Situation | Outcome |
Cancel or reschedule with more than 48 hours’ notice | Full refund of £50 booking fee |
Cancel or reschedule with less than 48 hours’ notice | £50 booking fee retained |
No-show (no contact, no attendance) | £50 booking fee retained |
Attend your appointment | £50 applied to treatment cost or refunded |
How to Cancel or Reschedule
If you need to cancel or reschedule your appointment, please contact us as early as possible:
By phone: 01302 34 34 32 By email: reception@elements.org.uk By WhatsApp: 07503 029929
Please do not cancel via social media or by leaving a message outside of clinic hours if your appointment falls within the next 48 hours. To ensure your cancellation is received and recorded in time, please call the clinic directly during opening hours.
Opening hours: Monday to Thursday, 10:00am – 8:00pm | Friday, 9:00am – 3:00pm
Frequently Asked Questions: Cancellation Policy
What is Elements Medical’s cancellation policy? Elements Medical operates a 48-hour cancellation policy. If you cancel or reschedule your appointment with more than 48 hours’ notice, your £50 booking fee is refunded in full. If you cancel or reschedule within 48 hours, or do not attend, the £50 booking fee is retained as a cancellation charge.
Why do I need to pay a booking fee? The £50 booking fee secures your appointment slot and ensures practitioners can plan their schedules reliably. It is fully refundable if you attend or cancel with sufficient notice — so if you keep your appointment, it costs you nothing.
Will I get my booking fee back if I attend? Yes. If you attend your appointment, the £50 booking fee is either applied towards the cost of your treatment or refunded in full. Either way, it is not an additional charge on top of your treatment.
What happens if I need to reschedule rather than cancel? The same policy applies. Rescheduling with more than 48 hours’ notice incurs no charge and your booking fee carries forward. Rescheduling within 48 hours of your appointment time results in the booking fee being retained.
What if I have a genuine emergency? We understand that genuine emergencies happen. Please contact us as soon as you are able on 01302 34 34 32 or reception@elements.org.uk. While the policy applies as standard, we will always consider individual circumstances where these are communicated to us promptly and directly.
How do I cancel my appointment? Call us on 01302 34 34 32, email reception@elements.org.uk, or message us on WhatsApp at 07503 029929. Please cancel during opening hours where possible, particularly if your appointment is within the next 48 hours.
Is the 48-hour notice period based on calendar hours or business hours? The 48-hour notice period is based on the 48 calendar hours immediately preceding your scheduled appointment time — not business hours. If your appointment is at 2:00pm on a Thursday, you need to cancel by 2:00pm on Tuesday at the latest to avoid the charge.
What if I arrive late to my appointment? Please contact us as soon as you know you are running late. We will always do our best to accommodate you, but depending on how late you arrive, it may not be possible to carry out your full treatment within the time available. If we are unable to proceed, the appointment may need to be rescheduled.
Download our Complaints Policy
- In person by asking any available member of staff to speak with Vicki Griffiths
- By telephone – please call 01302 34 34 32 and ask to speak with Vicki Griffiths
- By email to info@elements.org.uk
- In writing to Vicki Griffiths, Elements Medical, 81 Thorne Road, Doncaster, DN1 2ES
- Download our policy here