Complaints Policy
Our Complaints Procedure
Where every appointment, purchase and qualifying interaction becomes a reward.
Our Complaints Procedure
Where every appointment, purchase and qualifying interaction becomes a reward
Complaints
The designated Complaints Officer at Elements Medical is Emma Cheyne
This policy contains all the information and forms that you will need to make a formal complaint. A formal complaint is one that you wish to be handled officially.
Complaints that can be resolved informally by talking with a staff member, or the Clinic Manager may not need to be entered into the complaints process.
This information should tell you whether you need to make a formal complaint
How to make a complaint
You can make your complaint in a number of ways
- In person by asking any available member of staff to speak with Emma Cheyne
- By telephone – please call 01302 34 34 32 and ask to speak with Emma Cheyne
- By email to emma.cheyne@elements.org.uk
- In writing to Emma Cheyne, Elements Medical, 81 Thorne Road, Doncaster, DN1 2ES