Complaints Procedure

Complaints Lead : Emma Cheyne

 

Complaints 

This is the guide to making a complaint at Elements Medical. The designated Complaints Officer at Elements Medical is Emma Cheyne

This guide contains all the information and forms that you will need to make a formal complaint. A formal complaint is one that you wish to be handled officially.

Complaints that can be resolved informally by talking with a staff member, or the Clinic Manager may not need to be entered into the complaints process.

This information should tell you whether you need to make a formal complaint

 

How to make a complaint

You can make your complaint in a number of ways

  • In person by asking any available member of staff to speak with Emma Cheyne
  • By telephone – please call 01302 34 34 32 and ask to speak with Emma Cheyne
  • By email to emma.cheyne@elements.org.uk
  • In writing to Emma Cheyne (Complaints Officer), Elements Medical, 81 Thorne Road, Doncaster, DN1 2ES

 

Download our Complaints Process Pack

 

 

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