Duty of Candour

To Our Valued Clients

We sincerely apologise for any concern or distress caused by the recent CQC report. We are deeply sorry for falling short of the standards you expect and deserve.
 
Please be assured that we have taken immediate action to address every issue raised and are fully committed to rebuilding your trust. The safety and wellbeing of our patients remain our highest priorities, and we are implementing necessary improvements to ensure this never happens again.
 

Thank you for your understanding as we work tirelessly to restore your confidence in our care.

Comments & Actions Taken

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Mock Inspection

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Following the CQC report, we developed and implemented a comprehensive action plan addressing all the shortcomings identified.

We then commissioned an independent company, “Delphi Care Solution“ (Specialists in CQC Complaince), to conduct a rigorous mock inspection in order to identify any remaining gaps in care. I am delighted to share the report below, which rated us a GOOD, in all five Key Areas (Safe, Effective, Caring, Responsive, and Well-Led).

We have worked tirelessly to improve our processes, regain trust, and ensure the highest standards of care and safety for both our patients and staff. While this doesn’t undo the past, it reflects our commitment to learn, grow, and provide a service that prioritises health, safety, and wellbeing at every level.

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