Complaints Policy
Complaints Policy
Complaints Policy
Download our Complaints Policy
- In person by asking any available member of staff to speak with The Practice Manager - Vicki Griffiths
- By telephone - Please call 01302 34 34 32 and ask to speak with The Practice Manager - Vicki Griffiths
- By email to info@elements.org.uk or vicki.griffiths@elements.org,uk
- In writing to Vicki Griffiths, Elements Medical, 81 Thorne Road, Doncaster, DN1 2ES
- Download our policy here
Our Complaints Policy
- Acknowledgement: Complaints will be acknowledged within 2 working days.
- Investigation: A full response will be provided within 20 working days.
- Delays: If additional time is needed, the complainant will be informed, and a final response will be issued within 5 working days of the investigation’s conclusion.
- Resolution: A written response will be provided, and if required, a meeting will be offered to discuss the outcome.